Refund Policy
This Refund Policy explains how refunds, cancellations, and service issues are handled by BossGalla. If anything is unclear, please contact us.
Overview
BossGalla provides access-based creator services including community participation, campaign coordination, and Content Placements distributed across curated creator-led channels. Refunds depend on timing and delivery status.
If there’s an issue, contact us first — we prioritise fast resolution.
Refund Eligibility
- Before access: Refunds within 24 hours if nothing has started.
- Duplicate payment: Fully refundable.
- Service not delivered: Refund or correction may apply.
After Access or Work Starts
Once access or coordination begins, payments are generally non-refundable due to committed network resources.
Content Placements
Placements are exposure-based and delivered during active promotion windows. Performance is not guaranteed.
Cancellations
Cancellations may stop future work, but completed or committed work remains billable.
Refund Processing Time
Approved refunds typically take 5–10 business days depending on your provider.
Contact
Contact us for refund questions.